FAQ

All orders are baked by a professional Pastry Chef in a New York State licensed home kitchen.

Q: Are you taking safety precautions during COVID 19? Yes, I am Servsafe certified and take food safety very seriously, especially now with Covid!  All surfaces are wiped down and sanitized several times a day and gloves are worn while handling food. If you would like contact free delivery please let us know, otherwise we don't like leaving bags on the floor for sanitary reasons and the bags tend to get knocked around when left on door handles.

Q: I live in Stuytown, but when I checked out there was no delivery option. Are you delivering today? If you live in Stuytown or PCV you are my neighbor (hello). For delivery orders please choose "Ship" at checkout. If you are within our delivery area you will see a delivery option. Then choose "delivery". If you don't see a delivery option you are not within or delivery range and can choose pickup or overnight shipping at a flat rate of $5. 

Q: I can't finish them all! Can I freeze and reheat my cookies? Yes! Our cookies freeze very well... just let them thaw at room temperature and then heat at 275 degrees for about 10-15 minutes.

Q: I ordered cookies over the weekend and I still haven't gotten them Monday. We ship weekdays only to ensure your orders get to you fresh the following business day. Orders placed on Friday will usually reach their destination Saturday anywhere in New York. Shipping orders placed after 5:00 p.m. will be shipped Priority the next business day.

Q: Can I have my cookies delivered warm? They may sometimes get to you slightly warm, but usually we like to let them cool first before transporting because they hold up better and retain their texture (steam makes them soft). If you want them warm, you can simply stick them in the toaster oven and they warm up very nicely. You can always add a note that you want them delivered warm and we will do our best to bake your order last.

Q: Do you offer pick up? If you are outside of our delivery zone in Manhattan, or if our delivery option is not available please choose the pick up option at checkout and indicate a time. Remember to allow about 2 hours for the cookies to bake and cool enough to transport. Last pick up is at 9:00 p.m. When you arrive text me at the number given at checkout and I will meet you in the lobby. 

Do you cater large orders? We do and have catered many parties! Pease e-mail me with specifics at thebettercrumb@gmail.com

Q: Are you a nut free kitchen? No we are not. Please let us know if you have an allergy when you place an order so we can take extra precautions! We use eggs and peanut butter in our cookies.

 Q: My chocolate peanut butter cookies look a little burnt on the bottom. The bottoms become dark brown while baking due to the caramelization of the rich European butter and molasses in the brown sugars along with the chocolate, but they do not taste burnt when you eat them. The caramelization is what makes them so yummy!

Q: Can we sell your cookies at our place of business? Unfortunately, no. I am not currently licensed to sell wholesale. Maybe in the future!