All orders are baked by a professional Pastry Chef in a New York State licensed home kitchen.

Please note we require full payment to secure your order. Cookies ordered for same day delivery are non-refundable and cakes, cupcakes and pies require a 24 hour cancellation notice. We require the uneaten portion of products you are unhappy with to be returned to us in order so we can examine the product within 24 hours to issue a full refund. 

Q: Are you taking safety precautions during COVID 19? Yes, I am Servsafe certified in Connecticut and have my food safety certification in NY. I take food safety very seriously, especially now with Covid. All surfaces are wiped down and sanitized several times a day and gloves are worn while handling food. If you would like contact free delivery please leave us a note at checkout.

Q: Do my cupcakes and cakes have to be refrigerated? We suggest refrigerating them and bringing them out to come to room temperature before serving ( at least 1 1/2 hours for cupcakes and 3 hours for cakes). If you plan to serve them sometime that day there is no need to refrigerate.

Q: I live in Stuytown, but when I checked out there was no delivery option. If you live in Stuytown or PCV you are my neighbor (hello). For delivery orders please choose "Ship" at checkout. If you are within our delivery area you will see a delivery option. Then choose "delivery". If you are within the delivery area and for some reason do not get a delivery option please choose "pick up" and I will e-mail you to arrange for delivery. If you are not within our delivery range you can choose pickup or overnight shipping at a flat rate of $10. Please email me for delivery outside of our delivery zone in Manhattan for availability. Fees vary based on location.

Q: I can't finish them all! Can I freeze and reheat my cookies? Yes! Our cookies freeze very well... just reheat them right out of the freezer on a baking sheet for about 5-7 minutes at 350 degrees. For cakes and cupcakes, just allow them to come back to room temperature.

Q: I ordered cookies to be shipped over the weekend and I still haven't gotten them Monday. We ship weekdays only to ensure your orders get to you fresh the following business day. Orders placed on Friday will usually reach their destination Saturday anywhere in New York. Shipping orders placed after 5:00 p.m. will be shipped Priority the next business day.

Q: Can I have my cookies delivered warm? They may sometimes get to you slightly warm, but usually we like to let them cool first before transporting. If you want them warm, you can simply stick them in the toaster oven and they warm up very nicely. You can always add a note that you want them delivered warm and we will do our best to get them to you quickly.

Q: Do you offer pick up? Yes, If you are outside of our delivery zone in Manhattan, or if our delivery option is not available please choose the pick up option at checkout and indicate a time. You will receive an email with the pick up address. Remember to allow about 2-3 hours for the cookies to bake and cool enough to transport. Pick up is from 2:00 p.m. 6:00 p.m. When you arrive text me at the number on the email and I will meet you in the lobby. 

Do you cater large orders? We do and have catered many parties! Pease e-mail us with specifics at thebettercrumb@gmail.com

Q: Are you a nut free kitchen? No we are not. Please let us know if you have an allergy when you place an order so we can take extra precautions! We use eggs and peanut butter in our cookies.

Q: Can we sell your cookies at our place of business? Unfortunately, no. I am not currently licensed to sell wholesale. Maybe in the future!